Be a great landlord
We want to make sure that all our customers have a decent home. To do this we're always looking at how we can invest and improve our homes and services to make sure they're fit for the future.

Be a great landlord

% of repairs completed right first time
Achieved
31 Mar 20
86%
Percent
Achieved
Average number of days taken to complete a repair
Needs Improvement
31 Mar 20
10.8
Calendar days
Needs Improvement
Average number of days taken to re-let empty homes
Poor
31 Mar 20
45.4
Calendar days
Poor
% of customer arrears
Poor
31 Mar 20
4.3%
Percent
Poor
% of customers receiving support that have seen a reduction in their arrears
Achieved
31 Mar 20
93%
Percent
Achieved
% of customers receiving tenancy support that have had a successful outcome
Achieved
31 Mar 20
91%
Percent
Achieved
% of homes let to people that were homeless prior to moving in
Achieved
31 Mar 20
29%
Percent
Achieved
% of complaints resolved within the agreed timescale
Achieved
31 Mar 20
100%
Percent
Achieved
Service improvements made as a result of customer feedback
Monitoring
31 Dec 19
17
Number
Monitoring
% of customers that would recommend us to family or friends
Poor
31 Mar 20
42%
Percent
Poor
% of customers that felt their last contact with us was positive
Achieved
31 Mar 20
73%
Percent
Achieved
% of repairs booked online
Poor
31 Mar 20
23%
Percent
Poor
% of households signed up to My Account
Poor
31 Mar 20
55%
Percent
Poor
% of households actively using My Account
Achieved
31 Mar 20
63%
Percent
Achieved
% of customer queries resolved at first point of contact
Achieved
31 Mar 20
90%
Percent
Achieved