Customer Satisfaction Measures

Customer Satisfaction Measures

% of Homeowners satisfied with the overall service
Needs Improvement
31 May 21
45.45%
 
Needs Improvement
% Satisfied mhs is easy to deal with
Monitoring
31 May 21
73.03
 
Monitoring
% Satisfied mhs provides a safe and secure home
Needs Improvement
31 May 21
78.65
 
Needs Improvement
% Satisfied that their rent provides value for money
Monitoring
31 May 21
81.33%
 
Monitoring
% Satisfied that their service charges provides value for money
Monitoring
31 May 21
30.77%
 
Monitoring
% Satisfied that their views are taken into account
Poor
31 May 21
62.07%
 
Poor
% Satisfied with communal area and upkeep of grounds
Monitoring
31 May 21
84.38
 
Monitoring
% Satisfied with complaints handling
Poor
31 May 21
28.57
 
Poor
% Satisfied with our contribution to the neighbourhood associated with their home
Meeting Target
31 May 21
65.00%
 
Meeting Target
% Satisfied with our online services
Needs Improvement
31 May 21
70.59
 
Needs Improvement
% Satisfied with our repairs and maintenance service
Succeeding
31 May 21
73.08%
 
Succeeding
% Satisfied with the handling of anti-social behaviour
Poor
31 May 21
38.46
 
Poor
% Satisfied with the overall quality of your home
Monitoring
31 May 21
47.58
 
Monitoring
% Satisfied with the overall service provided
Poor
31 May 21
64.04
 
Poor