Strategic Plan Top KPIs

Strategic Plan Top KPIs

% of Abandoned calls
Poor
31 May 21
46.93%
 
Poor
No. of Calls presented
Monitoring
31 May 21
12,746
 
Monitoring
% of Gross arrears (13 wk avg)
Poor
31 May 21
3.87%
 
Poor
% of Complaints resolved within 7 working days
Poor
31 May 21
45.00%
 
Poor
No. of Complaints Logged
Monitoring
31 May 21
58
 
Monitoring
% of Electrical tests completed (Domestic)
Monitoring
31 May 21
97.6%
 
Monitoring
% of Asbestos surveys completed (Communal)
Meeting Target
31 May 21
100.00%
 
Meeting Target
% of Fire risk assessments completed
Meeting Target
31 May 21
100.0%
 
Meeting Target
% of Lifts serviced (passenger)
Meeting Target
31 May 21
100.0%
 
Meeting Target
% of Properties gas safety compliant
Needs Improvement
31 May 21
99.6%
 
Needs Improvement
% of Water hygiene checks completed
Meeting Target
31 May 21
100.00
 
Meeting Target
% of Repairs completed right first time
Needs Improvement
31 May 21
85.0
 
Needs Improvement
Average turnaround for empty homes (standard works) (cal days)
Poor
31 May 21
41.9
 
Poor
No. of ASB cases closed
Monitoring
31 May 21
39
 
Monitoring
No. of ASB cases opened
Monitoring
31 May 21
34
 
Monitoring
Forecasted Unit Cost (excluding fire remedial work)
Poor
31 May 21
£3,405
 
Poor
EBITDA (excluding fire remedial work and property sales)
Needs Improvement
31 May 21
43.83%
 
Needs Improvement