Average number of days taken to re-let empty homes

Our goal
Average no. of calendar days taken to re-let all empty homes measured from the day after the old tenancy ends to day before the new tenant moves in
Smaller values are best

We have set ourselves a really ambitious target to make sure properties are available to those who need them as quickly and safely as possible.  Performance against this is not where we want it to be.  To improve this we are;

  • Working on an improved lettings process based on our customers' feedback
  • Re-training some of our staff to make sure customers have a great experience when they move into one of our homes