% of customers that would recommend us to family or friends

Our goal
% of customers surveyed that would recommend mhs homes to their friends or family (Net Promoter Score)
Bigger values are best

Customer satisfaction is really important to us and we want to make sure when we make mistakes we learn from them quickly.  We are working on improving the experience our customers have across all areas of our business and are working closely with customer groups and our Customer Scrutiny Panel to do this.