% of households signed up to My Account

Our goal
Actual
Target
Goal
% of households that have signed up to My Account to self serve such as view their rent or book a repair online
Bigger values are best

We have an ambitious plan to make as many of our services as possible available through our online My Account.  This is based on extensive customer research indicating a strong desire from our customer base to be able to manage their homes and services at a time convenient to them.